shine Systems Print/Copy service commitment
We recognise that for many companies, if you cannot print, copy, fax or scan due to a machine fault, this can have a major impact on your business which is why we are committed to providing the best possible service available for your digital printer/copier
We will always aim to respond "same-day" where possible and our engineers carry a comprehensive stock of parts in their vehicle. In the event that a part is required that is not in stock, the engineer will endeavour to leave the machine in a running condition (possibly with limited functionality). Our service desk will then immediately place an order for the replacement part(s) with the manufacturer.
In the unlikely event that a replacement part is not in stock at the manufacturer and an extended delay is likely, we will always attempt to get your machine up-and-running, whether that is by temporarilly installing a refurbished part or in extreme cases we will loan you a whole machine.
shine Systems engineers are fully trained by the relevant manufacturers for the products that we service and regularly attend manufacturer-led training courses as they release new technologies and machines to ensure that we always have the most up-to-date service information.