Microsoft Dynamics CRM
Microsoft Dynamics CRM is a customer centric Customer Relationship Management (CRM) solution designed to support the effective management of customer relationships and lifecycle, from initial lead right through to after sales activity. When implemented successfully Microsoft CRM is proven to improve client retention and attraction by facilitating excellent customer service.
Microsoft Dynamics CRM is the fastest growing CRM solution on the market with more than 400,000 individual users across 10,000 businesses in over 20 languages. Microsoft Dynamics CRM brings CRM into a new era turning Microsoft Outlook into a single centre where you can organise client data, offering familiarity, functionality and flexibility in the day to day management of communications. Microsoft CRM is a scaleable CRM solution designed to grow alongside a business while offering enhancements to business processes across sales, marketing and customer services departments.
Microsoft Dynamics CRM Modules
Microsoft CRM is divided into three main sections. The Microsoft CRM modules share the same database whilst providing users from different job roles with separate functionality.
Microsoft Dynamics CRM Sales provides users with the tools to successfully manage every stage of sales process. Microsoft CRM facilitates task and appointment setting through to lead tracking and analysis.
* Manage contacts and accounts
* Improve time management
* Promote leads to opportunities
* Manage sales pipelines
Microsoft Dynamics Marketing Automation facilitates every aspect of campaign management and mass communications. Microsoft CRM supports everything from the initial planning stages through to measurement of success.
* Generate and send communications
* Manage workflow
* Create targeted lists
* Manage and track costs
Microsoft Dynamics Customer Service module acts as a central repository for all client information and enquiries. Microsoft CRM enables customer service representatives to provide a more consistent service supporting customer retention.
* View history relating to a particular issue
* Generate and log cases
* Use information within the knowledge base to answer frequently asked questions
* Assign cases to individuals or teams